Shipping policy

Shipping Policy

Thank you for supporting Del Toro Ranch LLC. Every order is carefully packed by hand on our family ranch. We take pride in preparing each package with the same care that goes into making our products.

Order Processing

Orders are typically processed within 2–4 business days (Monday–Friday, excluding holidays).

During product launches, holidays, or periods of high order volume, processing times may be slightly longer. If a significant delay occurs, we'll contact you by email.

Shipping

At this time, we ship within the United States only.

Once your order has shipped, standard delivery generally takes 2–5 business days, depending on your location and the carrier selected.

You'll receive a shipping confirmation email with tracking information as soon as your package is on its way.

Estimated total delivery time: 4–9 business days (processing + transit).

Shipping Carriers

We ship using trusted carriers including:

  • USPS
  • UPS
  • FED-EX

The carrier is selected based on your order's size, weight, and destination to provide the best combination of reliability and value.

Shipping Rates

We have a flat shipping rate of $6.99 per order. 

Occasionally, we will offer free shipping over a certain order value. If this is a current offer, you will be able to see it on our home page.

Incorrect Shipping Addresses

Please verify your shipping address before placing your order.

If an incorrect or incomplete address is provided, additional shipping charges may apply if a package must be returned and reshipped.

Lost, Delayed, or Damaged Packages

Once your order has been handed to the shipping carrier, delivery times are outside of our control.

If your package arrives damaged, please contact us within 5 days of delivery and include:

  • your order number
  • photos of the damaged product(s)
  • photos of the shipping box and packaging

We'll work with you to make it right.

If your tracking shows a package as delivered but you haven't received it, please first check with household members, neighbors, or your local carrier. If you're still unable to locate your package, contact us and we'll help determine the next steps.

Weather & Carrier Delays

Severe weather, holidays, or other events beyond our control may occasionally delay delivery.

We appreciate your patience and understanding if this happens.

Questions?

If you have any questions about your order, we're happy to help.

Contact us at:

Email: deltororanchllc@gmail.com

Shipping F.A.Q.

Do you ship internationally?

Not at this time. We currently ship within the United States only.

Can I change my shipping address?

If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to update it.

Will I receive tracking information?

Yes! You'll receive a shipping confirmation email with tracking information as soon as your order ships.

Do you ship to PO Boxes?

Yes, when the selected carrier supports delivery to PO Boxes.

Every order is packed by hand, and we're grateful for the opportunity to send a little piece of our ranch to your home. Thank you for supporting our small family business.