Refund policy

Returns & Satisfaction

We want you to love what you ordered from Del Toro Ranch. If something isn’t right, please reach out. We’re a small family business, and we’d much rather have the opportunity to make things right than have you disappointed with your purchase.

Returns

We accept returns of unused items within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is also required.

To start a return, contact us at deltororanchllc@gmail.com before sending anything back.

If your return is accepted, we’ll provide a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return cannot be accepted.

Returns should be sent to:

Del Toro Ranch LLC
11100 SW 93rd Court RD, STE 10 #205
Ocala, FL

Not Happy With Your Product?

If you’ve tried one of our products and aren’t happy with it, please contact us. Because personal care products that have been used cannot be returned or resold, we don’t ask you to send used products back.

Instead, tell us what happened. We want you to feel good about purchasing from Del Toro Ranch, and we’ll work with you to find a reasonable solution.

Damages & Order Issues

Please check your order when it arrives. If something is damaged, defective, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items

Gift cards are not returnable. Sale or clearance items are final sale unless they arrive damaged, defective, or incorrect.

If you have a question or concern about a specific item, please contact us. We’re happy to help.

Exchanges

Need something different? Contact us and we’ll help you determine the easiest way to handle an exchange.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, you’ll automatically be refunded to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at deltororanchllc@gmail.com.

Questions?

If you have any questions about a return, refund, or an order you received, please contact us at deltororanchllc@gmail.com. We’re here to help.